Terms of Service

1. Acceptance of Terms

By accessing or using the HQ platform, including our website, mobile applications, and services (collectively, the "Service"), operated by My Home Hero Pty Ltd ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and My Home Hero Pty Ltd. We may update these Terms from time to time, and your continued use of the Service after such changes constitutes acceptance of the updated Terms.

2. Description of Service

HQ is a real estate technology platform that provides:

• Lead capture and management tools for real estate professionals
• Contact management and CRM integration services
• Property tracking and inspection management
• Communication tools for connecting property seekers with real estate professionals
• Decision-tree questionnaires to help match users with appropriate services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate, current, and complete
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if you violate these Terms or engage in any fraudulent, abusive, or illegal activity.

4. User Conduct and Responsibilities

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws or regulations
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service or any other accounts, computer systems, or networks
• Upload, post, or transmit any content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Collect or store personal data about other users without their express permission
• Use automated systems (such as bots, scrapers, or spiders) to access the Service without our express written permission
• Reverse engineer, decompile, or disassemble any portion of the Service
• Remove any copyright, trademark, or other proprietary notices from the Service

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of any content you submit, post, or display on or through the Service ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute Your Content solely for the purpose of providing and improving the Service.

5.2 Our Content

The Service, including its original content, features, and functionality, is owned by My Home Hero Pty Ltd and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

5.3 Third-Party Content

The Service may contain content from third parties, including property listings, CRM data, and other information. This content is the property of its respective owners and is subject to their terms and conditions.

6. Lead Information and Data Sharing

When you provide information through our lead capture forms or decision-tree questionnaires, you understand and agree that:

• Your information may be shared with real estate professionals, agents, and agencies who are part of our Service network
• Your information may be synchronized with CRM systems, including VaultRE, that you or your organization have authorized
• Real estate professionals may contact you regarding properties, services, or opportunities that match your interests
• You may receive marketing communications from us or our partners, subject to your consent preferences

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or SMS messages, or by contacting us directly.

7. Third-Party Services and Integrations

The Service may integrate with third-party services, including:

• CRM systems (such as VaultRE)
• Authentication providers (such as Google OAuth)
• Email and SMS service providers
• Property data providers

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices, content, or policies of third-party services.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

8.2 Property Information

We do not guarantee the accuracy, completeness, or timeliness of property information, listings, or other data provided through the Service. Property information is provided by third parties and may be subject to change without notice.

8.3 Real Estate Services

HQ is a technology platform that facilitates connections between users and real estate professionals. We are not a real estate broker, agent, or advisor. We do not provide real estate advice, and any transactions or agreements between you and real estate professionals are solely between you and those professionals.

8.4 Limitation of Liability

To the maximum extent permitted by law, My Home Hero Pty Ltd and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

9. Indemnification

You agree to indemnify, defend, and hold harmless My Home Hero Pty Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content or any content you submit through the Service

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

Please review our Privacy Policy to understand our practices.

11. Termination

You may terminate your account at any time by contacting us or using the account deletion features in the Service. We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which My Home Hero Pty Ltd operates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

14. Contact Information

If you have any questions about these Terms, please contact us:

For information about how we collect and use your data, please see our Privacy Policy.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and My Home Hero Pty Ltd regarding the use of the Service and supersede all prior agreements and understandings.